How do I exchange my product?

The product you wish to return must be in the condition in which it was purchased. Whether for an exchange or a return, it is not necessary to enclose the original packaging or information media.

Please note: the cost of returning your product is your responsibility!

IF POSSIBLE, RETURN THE PRODUCT IN THE SAME PACKAGING: ENVELOPE OR CARDBOARD.

If you no longer have the original packaging, return it in a new bubble envelope or cardboard box.

We will not accept returns of cursors or other products in plain, unprotected envelopes!

1. Fill in the small card you received with the product with your surname, first name, order reference and write the product you would like to exchange.
2. Place the product and the cardboard sheet in a bubble envelope (or package if necessary).
   
3. Return the product to our address: Zlideon Canada - 5319 Kilby Lane, Manotick, ON K4M1B4.
4. Don't forget that you are responsible for the return postage, so stamp the envelope or print a parcel label if you are returning a voluminous product.

Once we have received your returned product, we will check it and send you a credit note for the initial amount of the product, which will enable you to place an order for the correct slider/product. Delivery will be free of charge. All you have to do is enter the code for the credit note you received by e-mail in the "promotional code" section to deduct the amount.

Customers sometimes return products without any information about what they would like in exchange: another item (reference, colour) or a refund. Please note that if no information from you is provided within 10 days of receiving your item (for an exchange or refund) your product will automatically be refunded.

How do I get my product refunded?

The procedure is the same as for exchanges; you just need to check 'REFUND' on the cardboard sheet.

Once we have received your returned product, we will check it and refund you using the same method of payment you used to order.

Customers sometimes return products without any information about what they want. Please note that if no information from you is provided within 10 days of receiving your item (for an exchange or refund) your product will automatically be refunded.

Custom colour products cannot be returned or exchanged! The same applies to products that arrive damaged or broken.