Delivery times and shipping costs.

Orders placed online before 11.00am (Monday to Friday) on zlideon.ca are packed and dispatched the same day from our office. Orders placed after 11.00am will be dispatched the following day.

Standard LETTER (Canada Post)

Allow 2 to 5 business days (7 maximum) for delivery by Canada Post - standard letter or tracked letter.

FREE SHIPPING FOR ORDERS OVER $49

Depending on the value of your basket, delivery rates will be progressively increased.
For orders of $49 or more, delivery is free.

From a purchase of $99, all deliveries are free in all countries.

HANDLING YOUR ORDER

As soon as your order has been registered, we will send you a confirmation e-mail with a summary of your order (order number, items purchased, etc.). Once your order has been dispatched from our warehouse, a second email will be sent to let you know. If you choose order tracking (higher prices), you will be able to follow the carrier's delivery progress in real time. It may take a few hours for the carrier to update the data, so it is possible that when you receive the e-mail with the tracking link, it does not yet contain any data. You can also check the status of your order by logging into your customer account.

If you have not received your order after 7 days, please contact us again. We recommend that you always choose tracked delivery to make it easier to lodge claims with the postal services and to monitor the progress of your order.

SPECIAL CASES

Some products take longer to deliver than others, for example custom colour products. If a product is concerned, this will be mentioned on its product sheet.

If, despite all the care we take in preparing orders, you receive a damaged product, you must report this as soon as you receive your item(s). After a period of 48 hours following receipt of the order, you will not be entitled to any claim or refund on the grounds of "product damaged during delivery".